These General Conditions of Sale apply exclusively to current and future commercial relations entered into between,
The company SEREMINE SAS, owner of the Mind-CBD.com site, whose registered office is located 17 rue Jean Perrin, 17000 La Rochelle (France) registered in the register of commerce and companies of La Rochelle under number 903 311 99, hereinafter referred to as « the seller » or « Mind-CBD.com »,
and on the other hand,
By any natural or legal person making a purchase via Mind-CBD.com, hereinafter referred to as « the customer ».
Any condition not in accordance with our general terms and conditions which the customer has formulated will be rejected unless the seller has expressly and in writing acknowledged its applicability.
Tariff / Products
Some products must be major, when you purchase this type of product, the customer must certify that he or she is 18 years of age or older and accept the current terms and conditions of sale. In addition, the customer assumes full responsibility for the use of the purchased products.
Prices are shown in Euros all taxes included.
The articles that Mind-CBD.com proposes are described and presented with the utmost accuracy.
Photos, texts, information or characteristics of the products in the catalogue are not contractual.
If, despite all our precautions, errors could occur, the seller could not under any circumstances be engaged in this fact. Except in the case of warranty, any transaction between the seller and its customers, which is not contested within 3 weeks of receipt of the order, cannot give rise to a claim.
Product and price offers are valid as long as they are posted on Mind-CBD.com, and within the limits of available stocks.
In case of unavailability of products after placing the order, the customer will be informed by e-mail or telephone.
The seller will offer to replace the product ordered not available with a similar product.
Failing acceptance, the order will be cancelled; in the event that the settlement has already been received, the customer will be reimbursed within a maximum of 15 days.
Secure payment
Online payments by CB and bank transfers are accepted on the site.
Online payment secured by Credit card: Visa, EuroCard, MasterCard, CB.
The VIVA WALLET secure payment system is used by Mind-CBD.com which accepts the main European Banking Cards: Visa, EuroCard, MasterCard, CB, Amex and all the Cards whose logo appears in the footer of the site.
VIVA WALLET meets the highest standards of certification to ensure payment security. The bank information that the buyer transmits, encrypted with his own computer, will never circulate in plain form on the Internet.
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol.
The 3D Secure protocol also strengthens the authentication of the payment card holder.
A buyer's order will only be considered effective when the payment centre has given its consent.
If VIVA WALLET refuses, the order cannot be validated and will be cancelled. The Mind-CBD.com Customer Service will then inform the customer concerned of the bank's refusal by e-mail.
Delivery method
Your order will be delivered to the address you indicated at the time of your order.
The price of the transport will be automatically calculated and updated according to the mode of delivery, the item and the place of delivery selected in your cart.
The announced delivery times are the average times observed in recognized carriers such as the Post Office and we cannot be held liable for any delay by the carrier in relation to the announced deadlines.
These deadlines start with the processing of your order by our logistics department, any order in stock placed and settled before noon being processed and shipped the same day.
In accordance with the Châtel law, the delivery deadline is 30 days after receipt of your payment.
Shipping and delivery of orders
All valid orders are prepared and shipped within 24 hours of validation (payment received). The products shipped are protected in recyclable packaging, adapted to their size, resistant and discreet, without any indication of their contents.
When finalizing your order on our website, we offer you, depending on the nature of the products in your shopping cart and your delivery address, the choice of different delivery methods. Home delivery for signature is available for all products, Relay Point delivery is available for the vast majority of products offered on the site.
You can request to change the delivery address of your order, only before it is shipped, by seeing an email from the mailbox used during your order, at info@ mind-cbd.com, specifying the name associated with the order, the order number and the new delivery address to be taken into account. Any order already shipped (confirmation mail sent) will not be subject to a change in the delivery address of the order concerned.
Upon dispatching your order, you will receive by email a confirmation of dispatch of your order, containing an online link tracking your delivery, allowing you to track in real time the delivery of your order to the delivery address indicated.
Orders are delivered by recognised national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Recommended Letter (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).
If you are absent from the delivery service, the carrier will offer you, via the online tracking link, to reprogram the delivery or pick up your parcel at a Post Office or Relay Point of your choice close to the delivery address you have planned.
Return procedure
You have a legal deadline of up to 14 days from the date of delivery of the product(s) concerned, to make a return request (exchange or refund request).
To make a return request (exchange or refund), please send an email to info@ mind-cbd.com indicating your name, order number, product(s) you wish to return and the nature of your request for each product (exchange or refund).
You will receive in response to your request, and within a maximum of 72 hours, an email confirming your acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your transport label back. The return transport costs remain at the expense of the customers.
Conditions for acceptance of Returns
To be accepted, a return application must meet all of the following conditions:
– The return request must be complete (specifying the customer name, the order number, the product(s) to be returned, and the nature of your request for each returned product (exchange or refund).
– The return request must be sent by email to info@ mind-cbd.com within 14 days of delivery of the product(s) concerned by the return request.
– The returned product(s) must be complete, packed in its original intact packaging(s) and must not have been used or opened. A return request for a product that has been used or opened cannot under any circumstances be accepted.
Transport information
Delivery will be made by our carriers in the delivery areas accepted by Mind-CBD.com.
Delivery is effected by direct delivery of the product to the notified consignee, or, in case of absence, to another person authorized by the customer.
For reasons of availability, an order can be delivered to the customer in several times. The customer then pays only one delivery. If the customer wishes to be delivered in two separate delivery locations, he must place two orders, with the related delivery costs.
It is considered a case of force majeure that relieves the seller of its obligation to deliver: war, riot, fire, strikes, weather, accidents, impossibility to be supplied, all other natural disasters even if the conditions of unpredictability, and externality are not fulfilled.
Transfer of ownership
The transfer of ownership of the goods to the customer is suspended until full payment of the price.
In the event of a deferred payment, Mind-CBD.com will retain ownership of the goods until such time as they are paid in full under the terms and conditions established by contract, even in the case of a collective proceeding against the customer, in accordance with articles L.621-122 et seq. of commerce.
Delivery conditions
The deadlines indicated on the site and in the general conditions of sale are average.
Exceeding delivery times cannot give rise to damages, withholding or cancellation of pending orders.
However, if after the delivery deadline the product was not delivered, for any other cause than a case of force majeure described in paragraph » Transport information « the sale may be cancelled, at the customer's request, within 60 days, by registered AR letter.
The seller will then return the settlement to the customer, excluding any other compensation or damages.
The seller reserves the right to cancel an order in case of too great a difficulty for the carrier to make the delivery.
The delivery is considered to be carried out on the date of first presentation of the order at the address indicated on the order form.
During delivery, the customer must ensure that the products were not damaged during transport.
If the client finds an apparent anomaly, they can either accept or refuse the products.
In both cases, he must report the apparent anomalies on the carrier's delivery order and within three working days by registered AR letter to the carrier, and send a copy to SEREMINE SAS, 17 rue Jean Perrin, 17000 La Rochelle (France).
In the event of delivery by postal services, the same precautions shall apply. If an anomaly is found, an anomaly record must be completed by the client.
If the products have been accepted, the customer can contact our services to arrange a return of the product according to the formalism described in the article below » satisfied or refunded « .
Copies of the annotated delivery note, the letter addressed to the carrier and/or anomaly statement must be attached to the returned product(s).
If the goods are refused, the customer must ask the carrier to return the goods to the seller.
Copies of the annotated delivery note, the letter addressed to the carrier and/or the anomaly statement should be sent in parallel to Francedefense.fr by registered AR letter.
Satisfied or refunded
The customer has 14 days from the receipt of the order to submit a request for withdrawal by e-mail to info@ mind-cbd.com
If your return is accepted, the refund of your items will take place no later than 14 days after receipt of the returned product (to which you must add any interbank delays, ranging from 3 to 7 days).
An email is sent to you when your return has been registered and the refund set up by our customer service.
In case of request for exchange or refund, the customer shall return to his costs the new item in his original packaging, intact, accompanied by all possible accessories, instructions for use, documentation, purchase invoice.
The first step is to contact us in advance by e-mail at info@ mind-cbd.com in order to obtain a return agreement and the address of the place of return.
Be careful, any article sent back without contacting us beforehand will be systematically refused.
If the item is returned open, incomplete or damaged to Mind-CBD.com, a discount on its price will be applied according to the diagnosis made by the VAS service.
Mind-CBD.com will justify to the customer the application of this discount by providing a document drawn up by its after-sales service.
In case of exercise of the right of withdrawal, we undertake to refund your order, or to exchange to you the products not corresponding to your order (failure or non-conformity).
In the event of a refund request, the refund will be made, according to your initial payment method, by transfer, cheque or recredit of your credit card, as soon as the diagnosis of our VAS service has been completed.
Guarantee
Information on the contractual guarantee is presented on each product sheet in the catalogue.
In any event, the customer benefits from the legal guarantee of the removal of hidden defects (article 1625 et seq. of the Civil Code).
The guarantees do not cover:
- replacement of consumable parts for breakdowns related to accessories,
- failure from parts not in accordance with those recommended by the VAS of the device mark
Also excluded are defects and their consequences due to:
- by a repairer not approved by the trade mark
- failure to comply with the instructions in the instructions for use and maintenance
- any mishandling and lack of maintenance of the apparatus for use which is not in conformity with the intended use, including use for professional or collective purposes. (except pro and semi-pro range) for any external origin.
In the event of an application for activation of the guarantee, the buyer must address himself directly to the consumer service of the mark concerned.
However, the buyer can also contact us by e-mail at info@mind-cbd.com for any technical problems or requests for additional information, since the Mind-CBD.com Customer Service is in direct and permanent contact with the consumer services of the brands and suppliers offered on this site.
In order to activate the warranty or extension of the warranty, it is imperative that the buyer has retained the original packaging of the product and the invoice constituting proof of purchase of the product.
Computer law and freedoms
In accordance with the computer law and freedoms of 6/01/78, You have the right to access and rectify your data.
You can then be informed of our different offers by email.
If You don't want to, just report it to us (with your name, surname and address):
- by e-mail at: info@ mind-cbd.com
Applicable texts / court
This contract is subject to French law.
The language of this contract is the French language.
With the exception of natural persons for whom the competent courts will be determined by the provisions of the Code of Civil Procedure, in the event of a dispute, the commercial court will have sole jurisdiction.
This jurisdiction will also apply in the case of multiple defendants or appeal as security.
Sale reserved for a major public
Products sold on Mind-CBD.com are reserved exclusively for a major audience (18 years and over).
The customers of the Mind-CBD.com website state that they are major when accessing the site, and confirm this once again by accepting the GTCs present when placing their order.